We are currently experiencing issues with our Phone Answer Line (PAL) and have disabled the service until further notice. If you need to access your account, please utilize digital banking, visit a branch or call us at 260.432.1561. This banner will be removed when the PAL line is back up and running. We apologize for the inconvenience.
Posted at 4 pm ET on September 29, 2025
Telephone banking is a convenient option to manage your accounts. Our Phone Answer Line (PAL) lets you check your current and available balances, hear dividends paid, verify paid and outstanding checks, hear ATM transactions and gives you access to your account history. When you call in to PAL, you can also transfer funds, draw from your line of credit and make cross member transfers all from your phone!
How to Access Telephone Banking
- Call 260.432.1561 or 800.837.3262. (Please note: you must use a touch tone phone.)
- Once the automated teller answers, press the number 2 to get into the PAL system.
- Enter your member number.
- Next, enter or set your six-digit access code/PIN. (Please note: you will be asked to verify yourself with your Social Security number and date of birth to set or change your access code.)
- Once your account has been accessed, follow the menu options to select the account you want to access and the type of transaction you would like to perform. Be sure to follow the instructions given by the automated teller for each step.
Basic Menu Options
- Checking accounts (enter 1)
- Savings accounts (enter 2)
- Loans (enter 3)
- More options (enter 4)
- Speak to a customer service representative (enter 0)
- Main menu (enter 9)
Account Numbers
- Regular Savings (0001)
- Checking (0002)
- Money Market (ex. CIA) (0003)
- Special Savings 00(10)
- Christmas Club (0011)
- Regular Loans (0121)
- Line of Credit (0141)
- Certificate and Share Secured Loans (0143)
- Mortgages (0171)
Check your monthly statement for the correct account numbers for your account(s).