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Updating Corporate Address for Bill Pay Services

For Financial members; with the recent move of our corporate headquarters, we wanted to alert our members who utilize bill pay services (non-ACH transfers or payments) with other financial institutions to verify the address that physical checks are sent to. All payments should be sent to 8815 Lima Road, Fort Wayne, IN 46818.

Fort Financial to cut ribbon at new corporate headquarters

Fort Financial Credit Union today announced plans to celebrate the grand opening of its new, state-of-the-art corporate headquarters in north Fort Wayne. A ribbon-cutting ceremony is scheduled to kick off the festivities on Tuesday, Jan. 17 at 9 a.m. at 8815 Lima Rd. The public is invited to attend the ribbon-cutting ceremony.

2023 Annual Business Meeting Notice

Fort Financial will hold its Annual Business Meeting on Tuesday, March 21, 2023 at 4:00 p.m. at our corporate office at 8815 Lima Road, Fort Wayne, Indiana. The event is free to all Fort Financial members. To reserve your seat, please call 260.432.1561 or e-mail Kelly Moore at Fort Financial’s Nominating Committee is currently accepting applications to fill two available positions on our Board of Directors. There will not be dinner or entertainment at the business meeting.

Fort Financial Opens New Corporate Headquarters in Fort Wayne

Fort Financial welcomed its first visitors today into its new corporate headquarters at 8815 Lima Road in Fort Wayne. The new building replaced the credit union’s former corporate headquarters on Spring Street in Fort Wayne. The new office houses all of Fort Financial’s support departments and administrative functions and also features a full-service branch.

Card Delays and Issues

February 2, 2023 update: Our card processor has been catching up with orders and all February debit card reissues were shipped out on January 31 and members will have their cards in hand before the end of the month. Lost/stolen replacement cards are still taking up to four weeks to get to members, but things have been improving.

We wanted to make you aware of service issues we are experiencing with our card processor. Due to a shortage in card chips, plastic and labor, the time it takes to get a new credit or debit card to members is now 4-6 weeks instead of the standard 7-10 business days. This delay affects new cards as well as reissues and lost/stolen replacement cards.

These issues and delays are affecting numerous financial institutions, even those who have instant issue card services, and is not limited to Fort Financial or credit unions in general.