December 20, 2022
February 2, 2023 update: Our card processor has been catching up with orders and all February debit card reissues were shipped out on January 31 and members will have their cards in hand before the end of the month. Lost/stolen replacement cards are still taking up to four weeks to get to members, but things have been improving.
We wanted to make you aware of service issues we are experiencing with our card processor. Due to a shortage in card chips, plastic and labor, the time it takes to get a new credit or debit card to members is now 4-6 weeks instead of the standard 7-10 business days. This delay affects new cards as well as reissues and lost/stolen replacement cards.
These issues and delays are affecting numerous financial institutions, even those who have instant issue card services, and is not limited to Fort Financial or credit unions in general.