Welcome! Thanks for stopping by our careers page to learn about launching your career with Fort Financial.
Our employees are the key differentiator to our success. Our priority is to hire, develop and build a highly engaged and talented workforce to design solutions that address the changing landscape of the finance and banking industry. We have been helping our members fortify their futures for more than 75 years, and we are committed to being an employer of choice for our employees.
If you thrive in a community-focused environment that is driven to delight their members and exceed their expectations, Fort Financial may be the team for you!
Fort Financial employees enjoy these benefits:
- Medical, dental, vision and life insurance
- Short-term and long-term disability insurance
- Pension and 401k
- Paid time off (PTO)
- Paid holidays
- Paid community volunteer time
- Educational reimbursement
- Professional development opportunities
Hear From Our Employees
Current Job Openings
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
As a Contact Center Representative, you will be responsible for assisting our members with account inquiries, transactions, problem resolution, and general banking support while providing excellent member service. The ideal candidate is customer-focused, effective at addressing concerns and escalations, able to multitask, and motivated to learn, grow, and support the Contact Center team
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities
- Handle inbound calls from members with questions or requests related to accounts, new accounts, and loan information.
- Assist in daily balancing, inputting, and verification of system reports.
- Responsible for internal balancing and inputting cash advances if necessary. Research problems in balancing and obtain timely solutions.
- Process payments over the phone.
- Act as administrator for the Credit Union's online mobile banking platform.
- Stay updated on credit union products and industry regulation requirements.
- Promote and participate in a sales and service culture that aligns with Fort Financial Credit Union’s goal of exceeding members’ expectations.
Qualifications:
- Required Experience: 1-3 years of similar or related experience.
- Preferred Experience: Customer/Member Service and/or Banking
- Required Education: High School Diploma/GED or Equivalent
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
As the Internal Audit Assistant, you will be responsible for assisting with detailed analysis, evaluations, and recommendations across all internal audit activities. The ideal candidate is highly detail-oriented, consistent, and innovative, with a strong desire to learn, grow, and contribute to the success of the Internal Audit team. This is a part-time position.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities & Qualifications:
- Support the Internal Auditor in independently reviewing operations and internal controls to ensure adherence to policies, procedures, and relevant laws and regulations.
- Responsible for interviewing credit union staff as needed to gather relevant information to complete assignments.
- Support the review and execution of BSA functions and maintain confidentiality of all associated information.
- Assist with the completion of CTRs and SARs, as needed.
- Assist in reviewing the means of safeguarding assets of members and the credit union and, as appropriate, verify the existence of such assets.
- Stay updated on industry regulations and compliance requirements.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
- A High School Diploma/GED or equivalent is required.
- Previous banking or auditing experience highly preferred. Cash handling experience preferred.
Location:
Fort Wayne, Indiana (Dupont branch)
Job Summary:
As a Member Service Representative, you will be one of the key elements to identify and service the financial needs of our members. This role will be an introduction into branch leadership and will give you high exposure into the lending world. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy and great service, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Provide excellent customer service by assisting members in a friendly and professional manner.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Assist members with account, loan, and product inquiries.
- Educate members on our products and services, including account types, loans, and other offerings.
- Identify opportunities to cross-sell credit union products and services to meet member needs.
- Aid with the documentation, processing, and completion of all loans.
- Make lending recommendations to the lending solutions department.
- Collaborate with team members to achieve branch goals and objectives.
- Maintain a NMLS license and meet continuing education requirements.
- Stay updated on industry trends and any changes in products or services offered to members.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- Required Experience: 1-3 years of similar or related banking and/or lending experience.
- Required Education: High School Diploma/GED or Equivalent
Locations:
- Auburn, Indiana (Full-Time)
- Fort Wayne, Indiana (Full-Time) - Parkwest Branch
Job Summary:
As a Teller, you will be the face of the credit union, providing exceptional service while efficiently handling financial transactions. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
- Identify and pursue opportunities to match credit union products and services with members' financial needs.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Assist members with account inquiries, balance inquiries, and other related requests.
- Collaborate with team members to achieve branch goals and objectives.
- Stay updated on industry trends and any changes in products or services offered to members.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- Required Education: High School Diploma/GED or Equivalent