Location:
Fort Wayne, Indiana
Job Summary:
Do you enjoy assisting people experiencing financial hardships? Can you stand your ground gently but firmly while listening empathetically? Are you solution-focused and collaborate in solving problems? Are you known for your integrity, ability to resolve conflict, people skills, and follow through on your commitments? If this sounds like you, we want to connect!
What you will be doing:
The Account Resolutions Representative role is the primary position to get our members on track with loan payments, credit card debt, car repossessions, or other financial difficulties in a manner that respects our members while achieving contract commitments. Your job will be to listen to the needs of our membership and offer solutions to help members meet their financial commitments to the credit union.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Successful Candidate:
The successful candidate will embody our value of People Helping People! Creating an empathetic listening environment focused on resolving member financial claims and delinquencies. Intentionally interact with agencies and members with the mindset of being the best interaction they will have all day, even when discussing upsetting or frustrating solutions or outcomes. Proactively suggest products & services and adhere to required regulations.
Key Job Responsibilities & Qualifications:
- Collect delinquent loans and Visas.
- Research and investigate claims to determine reason for delinquency.
- Analyze loan documents, credit bureau reports, debt-to-loan values, and other related materials, Talk with other credit grantors & agencies.
- Recommend repositions, analyze insurance claim disputes, interview delinquent members, conduct disability reviews.
- Provide accurate information to members regarding their accounts and by acting in the best interest of the membership while adhering to required regulations such as Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD on a daily basis.
- High school diploma or equivalent required along with 1-3 years related experience