Welcome! Thanks for stopping by our careers page to learn about launching your career with Fort Financial.
Our employees are the key differentiator to our success. Our priority is to hire, develop and build a highly engaged and talented workforce to design solutions that address the changing landscape of the finance and banking industry. We have been helping our members fortify their futures for more than 75 years, and we are committed to being an employer of choice for our employees.
If you thrive in a community-focused environment that is driven to delight their members and exceed their expectations, Fort Financial may be the team for you!
Fort Financial employees enjoy these benefits:
- Medical, dental, vision and life insurance
- Short-term and long-term disability insurance
- Pension and 401k
- Paid time off (PTO)
- Paid holidays
- Paid community volunteer time
- Educational reimbursement
- Professional development opportunities
If you have any questions regarding any of our job openings or benefits, please email our Human Resources Department.
Current Job Openings
Location:
Dupont Branch - Fort Wayne, Indiana
What you will be doing:
As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
- Lead and motivate staff to achieve exceptional member service and excel in individual/team goals.
- Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
- Promote a supportive and motivating work environment that encourages growth and excellence.
- Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
- Develop and execute strategies to attract new members and grow existing member relationships.
- Find opportunities to improve overall member experience.
- Be an active contributor in our community and support local engagement initiatives.
- Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
- Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
- Collaborate with marketing and business development teams to implement campaigns and initiatives.
- Collaborate with our internal lending teams to ensure proper member service and assistance.
Qualifications:
- Required Experience: 3-5 years of direct management experience.
- Preferred Experience: 3-5 years of banking or financial institution experience.
- Required Education: Bachelor's Degree
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
Our Community & Partnership Representative role combines sales outreach, financial wellness education, and community engagement to promote the credit union’s mission and expand our presence among local businesses, nonprofits, and underserved populations. This representative will be responsible for building lasting relationships with diverse stakeholders and community organizations, as well as, conducting public speaking engagements, delivering presentations, and interacting with the media. The ideal candidate will have a genuine passion for building strong community partnerships and a strong desire to contribute within a collaborative and innovative Marketing team. They will share in the credit union’s mission and values and be committed to making a meaningful impact through financial education and active community involvement.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities
- Develop new Select Employee Group (SEG) partnerships and enhance engagement with existing SEG relationships.
- Conduct in-person and virtual presentations promoting credit union products and services to SEG employees.
- Coordinate and develop SEG-specific campaigns, presentations, and onboarding strategies with the Marketing department.
- Convert engagement into tangible sales: memberships, deposit products, loans, cards, etc.
- Plan and lead external community events, sponsorships, and volunteer efforts aligned with financial inclusion.
- Conduct financial wellness workshops in SEG’s, schools, and nonprofits.
- Forge partnerships that empower underserved communities.
- Serve as a public-facing representative at events, potentially in the media (case by case basis), and through educational content.
- Work with executive leadership to align community outreach with membership growth goals.
- Lead, plan, and attend Fort Financial community service/volunteer days.
- Coordinate with Branch Managers to bring outreach efforts directly into neighborhoods.
- Support internal events (ex: staff appreciation, member celebrations) that foster organizational culture and community integration.
Qualifications:
- Required Experience: 3-5 years of similar or related experience in sales, community relations & planning, non-profit, or financial services.
- Preferred Experience: 3-5 years of banking or credit union experience.
- Required Education: Bachelor's Degree or achievement of formal certifications and relevant experience recognized as equivalent within the industry.
Location:
Corporate Office - Fort Wayne, Indiana
What you will be doing:
As a Project Coordinator, you will be instrumental to all projects needed for the Credit Union to better assist its members. The ideal candidate will possess strong interpersonal and communication skills, a commitment to accuracy, a desire for growth, an ability to follow processes and adjust when needed, and a strong ability to contribute and foster a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Assist in developing detailed project plans and timelines.
- Schedule meetings, prepare agendas, and track project milestones.
- Act as the primary point of contact and communication of project-related inquiries.
- Provide updates and project status reports to management and stakeholders.
- Support the implementation of risk mitigation strategies and assist in resolving project-related issues and conflicts as they arise.
- Assist in the allocation and management of project resources and track project expenses to ensure alignment with the budget.
- Support quality control and testing efforts during project implementation.
- Conduct post-project review and evaluation for further improvements.
- Willingness to pursue PMP, CAPM, or other relevant certifications.
Qualifications:
- Required Experience: 2-3 years of similar or related experience. Education in lieu of experience accepted.
- Preferred Experience: Previous experience in project management, banking, or IT.
- Required Education: High School Diploma/GED or Equivalent
- Preferred Education: Bachelors Degree or achievement of PMP, CAPM, and other relevant certifications.
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
An Account Resolutions Representative is responsible for contacting members regarding past-due loans, arranging payment solutions, and working to recover delinquent accounts while maintaining positive member relationships and following all regulatory and credit union policies. The ideal candidate will be passionate about supporting members, skilled in navigating sensitive conversations with empathy, and brings energy, creativity, and out-of-the-box thinking to a collaborative team environment.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities & Qualifications:
- Complete all necessary documentation on delinquent loans within credit union procedures and policies.
- Recommend repossessions, transfer loan payments, and collect on delinquent loans and visas.
- Call members with problem accounts and assist them over the phone while providing outstanding service and recommendations.
- May interview delinquent members in office.
- Analyze loan documentation, assist with disability claims, and complete all necessary reports.
- Maintain current knowledge on all credit union products.
- High school diploma or equivalent required along with 1-3 years related experience
Locations:
- Auburn, Indiana (Part-Time)
- Churubusco, Indiana (Full-Time)
Job Summary:
As a Teller, you will be the face of the credit union, providing exceptional service while efficiently handling financial transactions. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
- Identify and pursue opportunities to match credit union products and services with members' financial needs.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Assist members with account inquiries, balance inquiries, and other related requests.
- Collaborate with team members to achieve branch goals and objectives.
- Stay updated on industry trends and any changes in products or services offered to members.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- Required Education: High School Diploma/GED or Equivalent