Welcome! Thanks for stopping by our careers page to learn about launching your career with Fort Financial.
Our employees are the key differentiator to our success. Our priority is to hire, develop and build a highly engaged and talented workforce to design solutions that address the changing landscape of the finance and banking industry. We have been helping our members fortify their futures for more than 75 years, and we are committed to being an employer of choice for our employees.
If you thrive in a community-focused environment that is driven to delight their members and exceed their expectations, Fort Financial may be the team for you!
As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
Lead and motivate staff to achieve exceptional member service and excel in individual/team goals.
Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
Promote a supportive and motivating work environment that encourages growth and excellence.
Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
Develop and execute strategies to attract new members and grow existing member relationships.
Find opportunities to improve overall member experience.
Be an active contributor in our community and support local engagement initiatives.
Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
Ensure compliance with credit union policies, procedures, and applicable regulations.
Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
Collaborate with marketing and business development teams to implement campaigns and initiatives.
Collaborate with our internal lending teams to ensure proper member service and assistance.
Qualifications:
Required Experience: 3-5 years of direct management experience.
Preferred Experience: 3-5 years of banking or financial institution experience.
As the Information Technology Specialist, you will be responsible for Core Systems daily operations and support, hardware and software maintenance and helpdesk support. This role may also involve collaborating on projects and requires delivering excellent service support to internal and external stakeholders.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
Coordinate project activities under the supervision of the Senior Database Administrator.
Conduct daily and nightly system operations using the batch automation system and participate in the rotating production schedule.
Actively participate in working help desk tickets and provided first tier employee support.
Assists with hardware maintenance, upgrades, and repairs including building new PC’s, and peripheral support and deployment.
Assist in maintaining all third-party software and hardware as needed for core financial systems.
Rotate on-call duties with assigned IT staff as scheduled, including emergencies, nights, holidays, and weekends.
Qualifications:
Experience with ticketing systems.
Required Experience: 0-1 years of similar or related experience
Preferred Education: Associate degree or achievement of formal certifications recognized in the industry as equivalent or (4) job-specific skills acquired through an apprenticeship program.
