Welcome to Fort Financial Careers
Our employees are the foundation of our success. For over 80 years, we have empowered our team to deliver innovative financial solutions while serving our members with excellence. We are committed to fostering a talented, engaged workforce and being an employer of choice.
If you value a community-focused culture dedicated to exceeding expectations, we invite you to explore opportunities with us.
Benefits include:
- Medical, dental, vision, and life insurance
- Short- and long-term disability
- Pension and 401(k)
- Paid time off and holidays
- Paid volunteer time
- Educational reimbursement
- Professional development
For more information, please contact our Human Resources team.
Location:
Corporate/Lima Road Branch - Fort Wayne, Indiana
What you will be doing:
As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
- Lead and motivate staff to achieve exceptional member service and excel in individual/team goals.
- Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
- Promote a supportive and motivating work environment that encourages growth and excellence.
- Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
- Develop and execute strategies to attract new members and grow existing member relationships.
- Find opportunities to improve overall member experience.
- Be an active contributor in our community and support local engagement initiatives.
- Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
- Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
- Collaborate with marketing and business development teams to implement campaigns and initiatives.
- Collaborate with our internal lending teams to ensure proper member service and assistance.
Qualifications:
- Required Experience: 3-5 years of direct management experience.
- Preferred Experience: 3-5 years of banking or financial institution experience.
- Required Education: Bachelor's Degree
Apply Online!
Fort Financial is an Equal Opportunity Employer (EOE).
