Location:
Fort Wayne, Indiana (Dupont branch)
Job Summary:
Do you enjoy meeting new people and building relationships? Are you solution-focused and collaborate in solving problems? Do you love to analyze numbers and champion the financial success of others? Are you known for your integrity, attention to detail, people skills, and follow through on your commitments? If this sounds like you, we want to connect!
What you will be doing:
The Member Service Representative role is the catalyst position for our Credit Union’s continued growth. This position develops and creates relationships with our new members and problem solves to find financial solutions to help our members be successful. Your job will be to listen to the needs of our membership, originate loans, add products, advise on services, and partner as a trusted financial advisor through complex financial situations (Trusts, Estates, IRAs, etc.).
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Successful Candidate:
The successful candidate will embody our value of People Helping People! Creating an engaging experience, with the mindset and energy to greet each member enthusiastically and with the intention of being the best interaction they will have all day is what this role is all about! Accurately & effectively conduct financial transactions, proactively suggest products & services, and adhere to required regulations.
Key Job Responsibilities & Qualifications:
- Delight members through an exceptional member experience and educate them on products & services
- Confidentially support members with opening accounts, originate loans and credit cards start to finish, orchestrate complex financial situations for our membership, and advocate for member solutions
- Process monetary and card transactions efficiently and accurately along with other back up deposit operation functions
- Providing accurate information to members regarding their accounts and by acting in the best interest of the membership while adhering to required regulations such as Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD on a daily basis.
- High school diploma or equivalent required along with 1-3 years related experience