Welcome! Thanks for stopping by our careers page to learn about launching your career with Fort Financial.
Our employees are the key differentiator to our success. Our priority is to hire, develop and build a highly engaged and talented workforce to design solutions that address the changing landscape of the finance and banking industry. We have been helping our members fortify their futures for more than 75 years, and we are committed to being an employer of choice for our employees.
If you thrive in a community-focused environment that is driven to delight their members and exceed their expectations, Fort Financial may be the team for you!
Fort Financial employees enjoy these benefits:
- Medical, dental, vision and life insurance
- Short-term and long-term disability insurance
- Pension and 401k
- Paid time off (PTO)
- Paid holidays
- Paid community volunteer time
- Educational reimbursement
- Professional development opportunities
If you have any questions regarding any of our job openings or benefits, please email our Human Resources Department.
Current Job Openings
Location:
Auburn, Indiana
Job Summary:
As a Member Services Representative, you will be one of the key elements to identify and service the financial needs of our members. This role will be an introduction into branch leadership and will give you high exposure into the lending world. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy and great service, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
- Identify and pursue opportunities to match credit union products and services with members' financial needs.
- Provide leadership support within the branch by being a resource for team members, fostering collaboration, and stepping up when leadership coverage is needed.
- Ask clarifying questions to understand member needs and guide them through various loan transactions, including purchases, refinances, and consolidations.
- Perform calculations of loans including interest and fees.
- Partner with members to collect and verify all necessary documentation, ensuring a smooth and timely loan process from start to finish.
- Exhibit thorough knowledge and effectively communicate the features and benefits of business account openings, Individual Retirement Accounts (IRAs), home equity lines of credit (HELOCs), debt and GAP protection products, and second mortgages to our members.
- Collaborate with team members to achieve branch goals and objectives.
- Maintain a NMLS license and meet continuing education requirements.
- Stay updated on industry trends and any changes in products or services offered to members.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- Required Experience: 1-3 years of similar or related banking and/or lending experience.
- Required Education: High School Diploma/GED or Equivalent
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
An Account Resolutions Representative is responsible for contacting members regarding past-due loans, arranging payment solutions, and working to recover delinquent accounts while maintaining positive member relationships and following all regulatory and credit union policies. The ideal candidate will be passionate about supporting members, skilled in navigating sensitive conversations with empathy, and brings energy, creativity, and out-of-the-box thinking to a collaborative team environment.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities & Qualifications:
- Complete all necessary documentation on delinquent loans within credit union procedures and policies.
- Recommend repossessions, transfer loan payments, and collect on delinquent loans and visas.
- Call members with problem accounts and assist them over the phone while providing outstanding service and recommendations.
- May interview delinquent members in office.
- Analyze loan documentation, assist with disability claims, and complete all necessary reports.
- Maintain current knowledge on all credit union products.
- High school diploma or equivalent required along with 1-3 years related experience
Location:
Corporate Office -- Fort Wayne, Indiana
What you will be doing:
Our Community & Partnership Representative role combines sales outreach, financial wellness education, and community engagement to promote the credit union’s mission and expand our presence among local businesses, nonprofits, and underserved populations. This representative will be responsible for building lasting relationships with diverse stakeholders and community organizations, as well as, conducting public speaking engagements, delivering presentations, and interacting with the media. The ideal candidate will have a genuine passion for building strong community partnerships and a strong desire to contribute within a collaborative and innovative Marketing team. They will share in the credit union’s mission and values and be committed to making a meaningful impact through financial education and active community involvement.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities
- Develop new Select Employee Group (SEG) partnerships and enhance engagement with existing SEG relationships.
- Conduct in-person and virtual presentations promoting credit union products and services to SEG employees.
- Coordinate and develop SEG-specific campaigns, presentations, and onboarding strategies with the Marketing department.
- Convert engagement into tangible sales: memberships, deposit products, loans, cards, etc.
- Plan and lead external community events, sponsorships, and volunteer efforts aligned with financial inclusion.
- Conduct financial wellness workshops in SEG’s, schools, and nonprofits.
- Forge partnerships that empower underserved communities.
- Serve as a public-facing representative at events, potentially in the media (case by case basis), and through educational content.
- Work with executive leadership to align community outreach with membership growth goals.
- Lead, plan, and attend Fort Financial community service/volunteer days.
- Coordinate with Branch Managers to bring outreach efforts directly into neighborhoods.
- Support internal events (ex: staff appreciation, member celebrations) that foster organizational culture and community integration.
Qualifications:
- Required Experience: 3-5 years of similar or related experience in sales, community relations & planning, non-profit, or financial services.
- Preferred Experience: 3-5 years of banking or credit union experience.
- Required Education: Bachelor's Degree or achievement of formal certifications and relevant experience recognized as equivalent within the industry.
Location:
Corporate Office - Fort Wayne, Indiana
Job Summary:
The Mortgage Loan Manager is responsible for generating residential mortgage business through proactive member engagement, cultivation of industry relationships, and comprehensive financial consultation. This position provides direct leadership and oversight of the Mortgage Department to ensure operational excellence, regulatory compliance, and portfolio quality. A key responsibility of this role is building and leading a high-performing team by fostering employee development through effective coaching, mentoring, and leadership. The ideal candidate is a results-driven mortgage professional with a proven ability to grow residential mortgage production, build strong industry relationships, and lead a high-performing team while ensuring operational excellence and regulatory compliance.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Originate conventional, FHA, VA, and other mortgage loan products.
- Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
- Promote a supportive and motivating work environment that encourages growth and excellence.
- Build and maintain relationships with members, realtors, builders, and referral partners.
- Act as an escalation point for complex mortgage loan scenarios or client issues.
- Train new team members on systems, products, and regulatory compliance.
- Submit loans for approval to the appropriate investor, meeting their underwriting guidelines and regulations.
- Prepare daily rates and provide to authorized personnel. Maintain accurate pricing throughout the day based on market changes as indicated by investors.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
- Collaborate with marketing to implement campaigns and initiatives.
- Oversee funding of all construction loans for individual mortgages.
- Maintain up-to-date knowledge of industry trends, regulatory changes, and investor requirements impacting mortgage lending.
Desired Qualifications:
- Required Experience: 5-10 years of mortgage lending experience
- Preferred Experience: 3-5 years of direct management experience
- Required Education: Bachelor's degree or achievement of formal certifications recognized in the industry as equivalent.
Locations:
Auburn, Indiana (Part-Time)
Job Summary:
As a Teller, you will be the face of the credit union, providing exceptional service while efficiently handling financial transactions. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
- Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
- Identify and pursue opportunities to match credit union products and services with members' financial needs.
- Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Assist members with account inquiries, balance inquiries, and other related requests.
- Collaborate with team members to achieve branch goals and objectives.
- Stay updated on industry trends and any changes in products or services offered to members.
- Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- Required Education: High School Diploma/GED or Equivalent