Careers

Location: 

Fort Wayne, Indiana

Job Summary:

The Senior Database Administrator is responsible for Core Financial Processing systems, managing the team that is responsible for daily operations, third party integrations and operational reporting that will drive the credit union to higher levels of success. You will report to and collaborate with the Vice President of Information Technology for the assignment, process and completion of priority projects.

Our Culture: 

We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.

Key Job Responsibilities & Qualifications:

• Tests new software, patches and updates directly related to Core Financial systems and all member facing applications
• Investigates and analyzes performance technical problems with credit union systems in partnership with direct reports and recommends development solution
• Create formal technical documentation, processes and procedures using clear and concise language.
• Investigates and analyzes performance technical problems with credit union systems in partnership with direct reports and recommends development solutions
• Researches and evaluates new technologies and makes recommendations to the Vice President of Information Technology in alignment of the organization’s strategic direction
• 5-7 years job related experience required; financial institution experience preferred; 3-5 years direct management experience required
• A four-year college degree in a related field is required

Location: 

Fort Wayne, Indiana

Job Summary:

The IT Helpdesk Specialist is responsible for all computer functionality, including proactive maintenance, security, and performance. Additional responsibilities include; IT helpdesk support, core system processing, resource for IT Technicians, and phone system administration and support.

Our Culture: 

We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.

Key Job Responsibilities & Qualifications:

• Support helpdesk functions and serve as a first point of contact for support requests
• Setting up hardware and installing and configure software
• Maintaining and repairing technological equipment (e.g. PC’s, Laptops and Network Equipment) or peripheral devices
• Ability to perform system functions in the core banking software with training
• 1-3 years job related experience required
• A high school diploma or equivalent is required; some college preferred and desirable

Location: 

Fort Wayne, Indiana

Job Summary:

Do you enjoy assisting people experiencing financial hardships? Can you stand your ground gently but firmly while listening empathetically? Are you solution-focused and collaborate in solving problems? Are you known for your integrity, ability to resolve conflict, people skills, and follow through on your commitments? If this sounds like you, we want to connect!

What you will be doing:

The Account Resolutions Representative role is the primary position to get our members on track with loan payments, credit card debt, car repossessions, or other financial difficulties in a manner that respects our members while achieving contract commitments. Your job will be to listen to the needs of our membership and offer solutions to help members meet their financial commitments to the credit union.

Our Culture: 

We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.

Successful Candidate: 

The successful candidate will embody our value of People Helping People! Creating an empathetic listening environment focused on resolving member financial claims and delinquencies. Intentionally interact with agencies and members with the mindset of being the best interaction they will have all day, even when discussing upsetting or frustrating solutions or outcomes. Proactively suggest products & services and adhere to required regulations.

Key Job Responsibilities & Qualifications:

• Collect delinquent loans and Visas.
• Research and investigate claims to determine reason for delinquency.
• Analyze loan documents, credit bureau reports, debt-to-loan values, and other related materials, Talk with other credit grantors & agencies.
• Recommend repositions, analyze insurance claim disputes, interview delinquent members, conduct disability reviews.
• Provide accurate information to members regarding their accounts and by acting in the best interest of the membership while adhering to required regulations such as Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD on a daily basis.
• High school diploma or equivalent required along with 1-3 years related experience