Welcome! Thanks for stopping by our careers page to learn about launching your career with Fort Financial.
Our employees are the key differentiator to our success. Our priority is to hire, develop and build a highly engaged and talented workforce to design solutions that address the changing landscape of the finance and banking industry. We have been helping our members fortify their futures for more than 75 years, and we are committed to being an employer of choice for our employees.
If you thrive in a community-focused environment that is driven to delight their members and exceed their expectations, Fort Financial may be the team for you!
As a Member Service Representative, you will be one of the key elements to identify and service the financial needs of our members. This role will be an introduction into branch leadership and will give you high exposure into the lending world. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy and great service, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
Provide excellent customer service by assisting members in a friendly and professional manner.
Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Assist members with account, loan, and product inquiries.
Educate members on our products and services, including account types, loans, and other offerings.
Identify opportunities to cross-sell credit union products and services to meet member needs.
Aid with the documentation, processing, and completion of all loans.
Make lending recommendations to the lending solutions department.
Collaborate with team members to achieve branch goals and objectives.
Maintain a NMLS license and meet continuing education requirements.
Stay updated on industry trends and any changes in products or services offered to members.
Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
Required Experience: 1-3 years of similar or related banking and/or lending experience.
Required Education: High School Diploma/GED or Equivalent
As the Information Technology Specialist, you will be responsible for Core Systems daily operations and support, hardware and software maintenance and helpdesk support. This role may also involve collaborating on projects and requires delivering excellent service support to internal and external stakeholders.
Our Culture:
We value the communities in which we live and serve. Our financial products and services are designed to build financial success and peace of mind for our members. The foundation of our success builds from 4 pillars: Employee Development, Member Engagement, Growth, and Easy Access.
Key Job Responsibilities:
Coordinate project activities under the supervision of the Senior Database Administrator.
Conduct daily and nightly system operations using the batch automation system and participate in the rotating production schedule.
Actively participate in working help desk tickets and provided first tier employee support.
Assists with hardware maintenance, upgrades, and repairs including building new PC’s, and peripheral support and deployment.
Assist in maintaining all third-party software and hardware as needed for core financial systems.
Rotate on-call duties with assigned IT staff as scheduled, including emergencies, nights, holidays, and weekends.
Qualifications:
Experience with ticketing systems.
Required Experience: 0-1 years of similar or related experience
Preferred Education: Associate degree or achievement of formal certifications recognized in the industry as equivalent or (4) job-specific skills acquired through an apprenticeship program.
Fort Wayne, Indiana - Dupont branch (Part-Time) and Maplecrest branch (Full-Time)
Job Summary:
As a Teller, you will be the face of the credit union, providing exceptional service while efficiently handling financial transactions. The ideal candidate will possess strong interpersonal skills, attention to detail, a commitment to accuracy, a desire for growth, and a strong ability to contribute and work in a positive team environment.
Our Culture:
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
Key Job Responsibilities:
Deliver exceptional customer service by proactively providing value and educating members to support their overall financial wellness.
Identify and pursue opportunities to match credit union products and services with members' financial needs.
Process various financial transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Assist members with account inquiries, balance inquiries, and other related requests.
Collaborate with team members to achieve branch goals and objectives.
Stay updated on industry trends and any changes in products or services offered to members.
Adhere to credit union policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
Required Education: High School Diploma/GED or Equivalent
