Online/Mobile Banking FAQs

From the Fort Financial homepage, input your existing username and click Proceed. If you are new to online banking, select New User Registration to enroll.

Fort Financial’s mobile banking app is available in both the App Store for iPhones and in Google Play for android phones.

Apple iPhone     Google Play Store

Your username and password combination is just one way we help ensure your account security. Once you download the app or visit our homepage, click on “New User Registration.” You will be able to select a username and password.

Usernames must contain:

• at least 6 characters
• at least 1 letter
• at least 1 number

Passwords must contain:

• 8-32 characters
• at least 1 uppercase letter
• at least 1 number
• special characters such as !, $ or ? are optional
• lowercase letters are optional

From the log in screen, move the slider for Enable Touch ID Authentication.

Select “Forgot Username or Password” on the sign-on screen.

The Fort Financial mobile app utilizes out-of-band authentication. When you attempt to access your account from an unrecognized device, you will be prompted to select to receive a security code through the phone number or email address associated with your account. This extra layer of security is meant to verify your identity and protect you from fraudulent attempts to gain access to your account information.

You can view the Mobile Banking Terms and Conditions on our website.

You can enroll in eStatements within online and mobile banking. Select “Statements and Notices” to enroll in or out of eStatements.

You can view your eStatements within online banking. Select “Statements and Notices” to access your account eStatements.

View our eStatement FAQ for more information.

You can apply for a loan right from online and mobile banking. Select “Apply for a Loan” to be directed to the online loan application. It will walk you through opening a new loan step-by-step.

Fort Financial’s mobile app is a free application designed for iPhone and Android.

Yes, online banking and mobile banking are secure and use a number of security features, such as HTTPS and 128-bit SSL encryption. In addition, a username and password combination is needed to access both online banking and the mobile app.

No compromising data or account information is stored on your device. Please note that if you have auto login configured on your mobile phone and it gets stolen or lost, someone can open the Fort Financial app on your phone.

The Fort Financial mobile banking app requires an Internet connection to access your account information. Some devices can access the Internet through wi-fi or a data plan through your wireless provider. Please check your device for connectivity options or wireless carrier for specific data plan availability and fees. SMS rates may apply.

You will need to visit your new phone’s app store and download the mobile banking app to your new phone.

The download destination of the mobile banking app can vary between devices and carriers. Please check your device’s manual or carrier for guidelines about your specific device.