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Scam Alert (March 15, 2023)

Fraudulent text messages are being sent in our area! As a reminder, while we may contact members to verify suspicious activity or relay important updates—or ask a member their security questions when a member initiates contact—we will NEVER reach out asking for sensitive or personal information (account numbers, Social Security numbers, PINs, usernames, passwords, etc.).

Scammers are spoofing Fort Financial, as well as other financial institutions, phone numbers and texting members, stating that there is an important notice on their account and to call a number (not affiliated with Fort Financial in any manner) to take care of the notice.

If you receive a phone text like this, do not click on any links, reply back, call the number or otherwise engage with the scammers. Please call us directly at 260.432.1561 and select option 5 for Digital Services to report the scam. If you have received a text like this and gave away any personal information, please call us right away at 260.432.1561, option 5.

Fort Financial, and other financial institutions, may call or email you to discuss products, promotional offers or relay important information regarding your account/membership. Because of this, we may, at times, ask for sensitive information; however, if you feel the call is unwarranted or suspicious, please hang up and call your local office for verification.

Any phone call, text or email that may appear from Fort Financial and is seeking to get personal information (account numbers, credit/debit card numbers, PINs, etc.) is known as a phishing scam. If you are asked to provide personal information or asked to click on a web link to enter personal information, do not proceed; hang up or exit the email. Report this immediately if it involves your Fort Financial account.

Reporting Fraud

If you suspect that you have been a victim of fraud, as soon as the suspicion occurs, call us at 260.432.1561, visit any of our branches or write to us at 8815 Lima Road, Fort Wayne, IN 46818. Please give us as much detail as possible. If necessary, we will contact you to discuss the situation further.

How We Protect You

Keeping your online financial and personal information secure and confidential remains one of our top priorities. We employ several security measures to keep your information safe.

How You Can Protect Yourself

There are several steps that you can take to help protect yourself from fraud attempts:

Identity Recovery Services

As a Fort Financial member, you and your family are automatically eligible for fully-managed identity fraud research, remediation and recovery, performed by certified, licensed recovery advocates, if identity fraud is known or even suspected.

Learn more about the Identity Restoration program.