We’re here to help you!
- In-person: Visit any of our locations for face-to-face service.
- On the phone: Call us at 260.432.1561 and selection option 3 to speak with one of our Contact Center representatives, or listen to the menu options to connect with the department you wish to speak with.
- If you need to report a Lost/Stolen Credit/Debit Card please call 260.435.5124.
- By text: Text "fortify" to 260.236.2133 and follow the reply prompts.
Our Contact Center, located at our corporate office in Fort Wayne, Indiana, is available to assist members by phone Monday - Thursday from 9 am - 6 pm, Friday 9 am - 7 pm, and Saturday 9 am - 1 pm (All times are Eastern).
You may also complete the form below and one of our friendly, knowledgeable team members will get in touch with you. Please note that if you submit a form outside of business hours our staff will not be able to respond until they are back in the office.
For your security, please do not include your account number, login information or debit/credit card information in the form.